Chatbots

Chatbot brings the opportunity to create a customer base. It collects information needed to personalize company's messages and offers through short questions and customer choices. The bot works constantly, so you need to be patient until customer base is created. Then it is much easier to plan your company's marketing campaigns without major time spending!

Companies that care about customer involvement in their brand are already trying to use chatbots for customer engagement.  Chatbot allows to create another stimulus that will not only attract the customer, but will allow to increase the experience, which on the other hand will strengthen the brand image. You can imagine that your bot will have a function that will give your customers news or useful information related to your industry. This in a very discreet way will consolidate your relationships with the client.

Chatbot is the perfect solution to optimize the costs you have for customer service. Chatbot can serve many clients at once, it will be available without interruption and without queue. Service alone is not everything - if you want to send information about a promotion, sale or competition using a bot, it can be done in a very easy and free way. Implementing chatbot is quick and much cheaper than creating applications or systems for handling correspondence.

Surveys show that, depending on the business, 40% to 80% of online shoppers need support when making a purchase. When using chatbot, the time of day will not matter, the customer will always be able to receive information about your products, delivery costs or in matters related to returns. The interaction will be immediate - the customer will be able to make contact at any time, not like the hotline or email.

Chatbot will relieve employees of repetitive, monotonous tasks, thanks to which they will be able to focus on a different type of work. In this way, robots save the time of employees and increase their productivity, because such people are already supported by automatic machines to handle e.g. frequently asked questions by consumers. In addition, chatbot does not overtire, does not linger, it automatically performs its tasks.

A well-designed chatbot works in the same, consistent way on many platforms, 24 hours a day, 7 days a week, with virtually no limits on simultaneous conversations. The emergence of new applications does not require significant reprogramming of chatbot, all you need is integration with the API. This is a tangible advantage that allows you to save time and money during the expansion of sales channels and their subsequent maintenance.