How do assess which processes are suitable for automation?
Are you afraid that the robot may take your job or replace your job for years?
You say a firm "NO" to automation?
Do you think that new technologies may disrupt the effective operation of the business and force many changes?
If you answered yes at least once, read the points below.
Below we list 3 advantages of deciding to use a robot to recreate routine and repetitive business processes in the company:
1. Lack of competition between the employee and the robot
Robot consists of bits and bytes. It works from the user's profile, but doesn't compete with you for the boss's attention or higher profits.
It carries out tasks as programmed - based on an automation scenario. It recreates the assigned tasks step by step.
It can work even 24 hours a day - nonstop, without coffee breaks, without complaining.
Its improved version is an intelligent robot.
Such a robot analyzes the processes carried out so far, compares historical data with current data and acquires new skills. As a result, it improves the process, e.g. shortens the time for its implementation, achieves results in a shorter time and with fewer errors, solves problems without employee intervention, etc.
2. The robot will answer repetitive queries
The robot is your virtual performer of activities and also a virtual seller and informant.
You can use it to classify incoming e-mails, sort them into appropriate folders, and categorize according to the urgency of the response.
The robot reads messages based on key phrases or context.
It classifies unwanted information as SPAM or informs the employee to contact the selected customer.
The robot sends personalized messages. It can send e-mail about the purchase order, inform the customer about the stages of order fulfillment or remind about the upcoming invoice payment date. All thanks to supplying business software with an automation mechanism.
3. Ongoing control over the results thanks to automatically generated reports
The robot summarizes the completed processes - indicates how it managed to complete the tasks (percentage share of the completed task / number of e-mails or reminders sent, etc.) and whether it encountered problems during process realization.
The robot will inform you about the progress of the process
And most importantly, after each day, week or month, it will send a report on the tasks performed. It will save all the most important values for the process. It can also compare the results before automation with the results obtained after automation. Reports can take the form of visual pdf files, results saved in a workbook or can be shared on a specially prepared dashboard.
Reporting is also a form of control over the robot. Employees check the progress of the robot's work on an ongoing basis, note the successes achieved by the company as a result of automation or write down errors in the implementation of the process.
Automation analysts assess whether the robot connects correctly with selected elements of the IT infrastructure, how often the scenario execution changes during the execution of the process and how often employees must be involved in the process realization.
Have you questions?
Contact our expert
Krystian Warzecha
Co-founder, IT Project Manager
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