AUTOMATION OF ACTIVITIES
IN THE COMPANY

Invoices are automatically issued and posted based on customer contact details and their orders. Robots verify VAT suppliers, generate statements, enter payments into the sales system and send reports to selected employees.

Virtual employees check inventory, update price lists and availability of goods. They generate offers in relation to customer queries. They collect leads from contact forms. Robots issue automatic invoices and send to customers.

Robots register information about products purchased by customers. If a new customer appears in the ordering system, they create his profile and complete it with the data provided. They download order documents from an electronic mailbox and convert them from PDF to TIFF. Robots work similarly to robots in the finance department. They create reports summarizing the inventory and the number of purchased goods. Then send to managers and designated employees.

The robots deal with initial customer service by answering frequently asked questions. They are able to send documents or redirect to the company website. They also assess opportunities and threats based on established relationships. The customer service and relationship management system is based on automated operations (RPA). The robot can send an offer to a potential consumer, set alerts reminding the employee to take action after the implementation of the indicated action, e.g. ending a chat conversation.

Each opinion submitted by a dissatisfied customer is received and categorized by virtual employees. Information is sent to the customer about the acceptance of his application. Automatic notification of the status change appears in the sales system, e.g. from "processed" to "complaint submission". A report is sent after the whole process, which includes or doesn't recognize the complaint. The customer service and relationship management system is based on automated operations. Starting from sending an offer to a potential consumer, the employee can set reminder alerts or enter actions as a result, e.g. closing the conversation stage.

Each new employee must be entered into the company management system. This task is taken over by robots, which download contact data from e-mail or Excel files. In this process, they generate employment contracts. The employee's profile during the internship is supplemented with the amount of salary, the number of vacation days or obtained certificates.