DEBT  SERVICE

WITH AUTOMATION

AUTOMATE DEBT SERVICE PROCESS

Has your client failed to pay the invoice? You certainly have encountered such a situation in your company more than once. What did your employees do in this case? According to the company plan, the consultant called the client, sent him an e-mail or text message. Despite significant effort, the customer hasn't answer and he hasn't made the deposit.

Fortunately, the traditional approach to debt service is changing. It used to take a lot of time that your employees could have spent on more creative tasks.

Many companies waste a considerable amount of time pursuing customers who haven't made the payments specified in the contract. Your company doesn't have to be in this group. Thanks to automation, the process of urging, reminding or execution is faster and more effective.
Automatic service of receivables

WHAT ERRORS OCCURs DURING THE DEBT SERVICE?

In the course of debt service, employees face many difficulties. In the organizational, technological and cultural areas. Debt services processes in a manual manner aren't conducive to the effectiveness of actions. The list of endless calls, saving the effect of each call, supplementing information about the client's status, postponing the repayment to another date - these are just a few tasks that were previously performed without automation solutions. Technology has changed the method of debt service, so that employees don't make so many mistakes.

ERRORS DURING DEBT SERVICE BEFORE INTRODUCING THE AUTOMATION

  • Incorrect verification of the profile of the organization paying off debts/paying invoices
  • Entering data into the wrong column
  • Assignment of data from one company to another
  • Not updating payment status
  • Failure to make a call within the set deadline
  • Entering out-of-date information into the system


Which debt collection related processes could be automated?

Payment monitoring


Periodic reminders about the upcoming payment date


Sending a message about an unpaid amount


Preparation of a lawsuit based on customer data


Generating periodic reports


Sending electronic documents by e-mail


Classification the messages in the e-mail into the appropriate folders


Informing the manager about the payment


CHATBOTS OR VOICEBOTS ENHANCES DEBT SERVICE

The most popular form is Voicebot, which simulates consultants' answers to frequently asked customer questions. They concern the regulation of overdue payments and the duration of the contract.Chatbot plays the role of advisor and representative of the company in the process of receivables service.

Additionally, Voicebot can make a phone call to the outstanding payer and can remind him of the necessity to make a payment of a certain amount.


VOICEBOT IS SOFTWARE THAT:

  • Answers the debtor's/client's inquiries
  • Sends information about the payment status
  • Informs about the amount, date and cause of the payment
  • Postpones the date of the visit or conversation with the consultant
  • Conducts negotiations on debt repayment
  • Prepares reports on the interviews

The Voicebot simulates a conversation with a human

How will your company benefit from investing in automation?

REDUCTION OF THE COSTS OF DEBT SERVICE

Tasks are effectively performed thanks to the implementation of the indicated steps in the business strategy. It is true that with the number of clients the risk of having problems increases. For example with the payment on time. Therefore, integrating all data in one system means lower costs. Especially if the repetitive tasks are done by the robot. Most of the manual work will be done by a robot. An analyst will take care of unhandled tasks and more severe cases. He will carry out the rest of the process if the robot encounters unforeseen situations.

COMPREHENSIVE DEBT SERVICE IN ONE SYSTEM

Integration of the system for debt service with the bank's software, e-mail, mobile phone operator, social messengers and other technologies improves the process of servicing the payer. The robot retrieves information from various sources and then copies it to the corporate system. All data is in one place, thanks to which consultants have constant access to up-to-date data on payments made.

STRUCTURING FORMS OF CONTACT WITH CUSTOMERS

Contact with the customers is personalized based on the user's previous history. The method of collecting receivables is segmented based on: the amount to be repaid, the time of non-payment, the repetition of the situation, fraud.

ADJUSTING THE STRATEGY OF COLLECTING DUE INDIVIDUALLY TO THE CUSTOMER

Neural and predictive networks are a clear step forward in an improvement organization. They are advanced mechanisms thanks to which your company can plan further steps in debt service. Technology bases on the behaviour prediction mechanism, e.g. assess the risk of delay with payment of receivables on the part of a specific customer or the probability of making a payment on time.

PREPARE YOUR BUSINESS FOR AUTOMATION TODAY

We will help you implement RPA solution in your company that will automate the process of debt collection services. We will analyze the ongoing processes, develop a roadmap and prepare a dedicated robot that will relieve employees from repetitive tasks. 

The staff will gain time to realize strategic activities that will affect the dynamic development of business operations. Without the need to carry out repetitive tasks and without making mistakes or fail to meet the deadlines. And robot will contribute to effective debt collection.
PREPARE YOUR BUSINESS FOR AUTOMATION TODAY

We will help you implement RPA solution in your company that will automate the process of debt collection services. 
We will analyze the ongoing processes, develop a roadmap and prepare a dedicated robot that will relieve employees from repetitive tasks and contribute to effective debt collection. 
Contact us

GET IN TOUCH

Do you have any questions? Do you need more information?
Go to the contact form and send us a message.
We will answer as soon as possible.

Email:
office@nightingale.consulting
PHONE NUMBER:
+48 12 400 42 10
Address:
Diamante Plaza Krakow
Jana Dekerta 24
30-703 Kraków

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