HOW WILL Chatbot
EASY YOUR SALES?

CHATBOT IS NOT ONLY A HELPFUL PROGRAM

When we hear the word "chatbot", we imagine a virtual assistant in an online store. We are not wrong. Chatbot is a huge help, but it's not human, it's software. It can use appropriate scripts, thanks to which he can assign a potential client's query to the appropriate category. It draws knowledge from a scenario that includes a comprehensive knowledge base.

Chatbot provides answers to questions, reminds about unrealized actions (e.g. about products selected in the basket), clarifies questions, creates offers, redirects to selected pages.

All these processes are based on key phrases analyzed by the chatbot and searching for the context between them. After the analysis, it selects an appropriate answer from the knowledge base and sends this answer to the user. In the case of more advanced activities, you can integrate the chatbot with systems that, after receiving a notification, will start a specific action.
Chatbot will serve your customers

QUICK CUSTOMER SERVICE?
YES, THANKS TO chosing CHATBOT

Chatbot automates sales and communication processes. It carries out its work on an ongoing basis - it is active 24/7. A customer who asks a question at night does not have to wait for an answer until 8 or 9 AM. Good facilitation is that customers in about 70 percent ask questions which are placed in the FAQ.

HOW DOES CHATBOT SUPPORT YOUR CUSTOMERS?

Chatbot can offer the customer to touch on one of the topics on the drop-down list or in the form of keys. It will provide the most necessary information, without unnecessary writing. Additionally, you can integrate the chatbot with the internal sales system. Thanks to this, various types of notifications about the status of the order or product availability will be provided on an ongoing basis.

HOW WILL CHATBOT EASY THE EMPLOYEES OF THE SALES DEPARTMENT?

  • It will advise the client on products or services (according to his needs, interests or previous purchases)
  • It will check the availability of the product in stock
  • It will inform about the availability of the product in case of its lack
  • It will provide information about the stage of order fulfilment
  • It will offer a discount in case of customer uncertainty
  • It will enable the purchase of the product as part of the ongoing conversation (in the current window)
  • It will accept complaints (and in selected cases deals with its consideration)
  • It will send an SMS or an e-mail with the news / attractive offers
  • It will collect information about the interested client - saving new leads in the CRM system

WHY DO CUSTOMERS PREFER TO ASK CHATBOT THAN CALL THE COMPANY?

  • They want information as soon as possible.
  • They want to make sure that the wanted product is in the company's offer.
  • They want to find out what opportunities the company offers.
  • They want to remain anonymous.

The role of chatbot in marketing

Departure from traditional sales. So how will Chatbot serve your customers?

CHATBOT'S TASKS IN
A MARKETING CONTEXT


  • - Collecting sales leads (information about potentially interested customers)
    - Saving customer data in the CRM system
    - Sending an offer in response to a request for product/service data
    - Sending advertising/information materials

CHATBOT'S TASKS IN
THE SALES CONTEXT


  • - Reminder of unrealized actions
    - Offering discounts or special offers to undecided users
    - Forwarding inquiries to active sellers
    - Guiding the customer through the purchasing process
    - Product recommendation
    - Sending an e-mail / SMS about promotions / new offers

CHATBOT TASKS IN
THE CUSTOMER SERVICE


  • - Sending welcome messages
    - Personalization of messages for customers
    - Support for inquiries 24/7
    - Providing information about the status of the order
    - Booking an appointment/interview
    - Connection with a consultant

FIND OUT HOW THE CHATBOT WILL INCREASE CUSTOMER INTERACTIONS

Chatbot affects the current habits of users. It can be said that surfing the web is no longer a lonely venture. Chatbots welcome us on many websites - suggest asking questions about services or the company's offer, encourage us to sign up for a newsletter, propose a conversation. Chatbot window may appear when the user enters the website, goes to the "Contact" tab, spends at least 30 seconds on the website. There are many possibilities - we are limited only by the process that you use for customer service. Based on our experience, we can build a chatbot, develop a knowledge base for it, help in the analysis of ongoing processes or refine the applicable chatbot action patterns.

1 Chatbot is enough,
to make your clients feel really appreciated

As you can see, chatbot can be used for many tasks. It is very popular on business websites and at online stores. Especially among customers who want to obtain quickly and clear information about the products or services they are looking for. 

If you are interested in introducing chatbot to handle customer inquiries, please contact us.
We will analyze the current process, on the basis of which we will prepare a dedicated chatbot.

Contact us

GET IN TOUCH

Do you have any questions? Do you need more information?
Go to the contact form and send us a message.
We will answer as soon as possible.

Email:
office@nightingale.consulting
PHONE NUMBER:
+48 12 400 42 10
ADDRESS:
Diamante Plaza Krakow
Jana Dekerta 24
30-703 Kraków

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