CHATBOT,
CUSTOMER SERVICE 24/7

chatbot - YOUR VIRTUAL helper

Chatbot is a type of system that was created with customers in mind. It is most often used on corporate websites and in social messaging to provide the fastest possible customer service. 

Chatbot can process natural language, thanks to which it assigns customer inquiries to the appropriate response category. It does so based on key phrases used or context. Its task is to provide comprehensive answers to the user's question, without need to involve company's employee in the conversation. 
Chatbot for customer service

Chatbot works based on the collected knowledge base. We build such base together with the client in the implementation process. The larger the knowledge base, the more accurate the chatbot is. And customer service will be more professional and personalized.


The next step in implemention of a chatbot is to prepare links to keywords, e.g. by building a tree of connections. If the chatbot asks additional questions, it finds the answer most similar to the question asked by the client.

PREPARE A CHATBOT ACTION PLAN

Chatbot works based on a detailed prepared scenario. It can be managed and adapted to industry trends. In the central chatbot management panel, you can add answers to questions that the bot can't answer. As part of customer service, you can also define the steps that chatbot will perform to guide the customer through the website or the purchasing process.

WHAT will the CHATBOT HELP with?

  • It solves problems when a customer makes purchases in online store 
  • It reminds you of unrealized orders 
  • It guides the customer through all stages of the order 
  • It checks if the product is in stock 
  • It notifies subscribers about current promotions 
  • It adapts the product / service and personalizes the message to a specific customer 
  • It recommends a suitable product based on the information collected during the conversation 
  • It provides information about the stage of order fulfillment 
  • It sends you a link with an invitation to organize an event 
  • It confirms the reservation of a table in a restaurant or a hotel room
  • It will answer the FAQ
  • It will give a telephone number to the department or decision-maker

WHAT DOES YOUR CUSTOMER GAIN BY USING CHATBOT?

  • Quick answer to frequently asked questions 
  • Possibility to submit inquiries 24/7 
  • No queues to connect 
  • No stress when talking 
  • As a subscriber, he gets faster information about promotional offers 

         WHAT ARE THE BENEFITS for A COMPANY THAT INVESTS IN CHATBOT?

SALES INCREASE
It will also reduce the cost of customer acquisition
better USER EXPERIENCE
It will provide clients with a sense of care for their needs
INTERACTION RATE INCREASE
It will answer a large number of simple inquiries
better USER EXPERIENCE
Faster speed of action
CUSTOMER BASE INCREASE

It provides additional information about customers

CUSTOMER CONFIDENCE INCREASE

It will increase costumer trust

The use of a chatbot in the company

MORE GYMS, HOTELS AND MICRO ENTERPRISES INVEST IN CHATBOTs

It is important to design the chatbot to also handle exceptions. It is an instruction of steps that a bot must take if a situation arises for which it hasn't been programmed. In this case, customer service is carried out according to several possible scenarios.

WHAT CAN A CHATBOT DO TO HANDLE EXCEPTIONS?

  • Forward the inquiry to the manager or specialist 
  • Provide a phone number for the decision-maker 
  • Refer to the website or offer

YOUR CUSTOMER WILL RECEIVE A QUICK ANSWER

Chatbot won't leave your question without an answer. If the repertoire of answers it doesn't find an appropriate form to the client's inquiry, it will forward the inquiry to a sales representative or other dedicated employee. In this way, chatbot maintains the continuity of customer service.

CHATBOT USES A PROFESSIONAL QUESTION LIST

In the process of preparing a chatbot, it is necessary to prepare a comprehensive list of questions and answers that employees have struggled within their daily work so far. Customer service is then professional and comprehensive.

Remember! Chatbot works 24/7 to handle requests. Show everyone that your business grows in line with the changing needs of your customers.
We invite you to cooperation

Get in touch

Do you have any questions? Do you need more information? 

 Go to the contact form and send us a message. 
 We will answer as soon as possible

Email:
office@nightingale.consulting
telefon:
+48 12 400 42 10
Adres:
Diamante Plaza Krakow
Jana Dekerta 24
 30-703 Kraków

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